Shipping & Delivery

We are proud to offer you the SOVÈNE Relief Patch at a fair price and with transparent shipping conditions. On this page, you will find all important information about processing time, delivery time, shipping costs, and tracking.

Upon receipt of your order, we immediately begin processing it. Processing your order typically takes 1 to 3 business days. During this time, we check availability, pick the goods, and hand them over to our logistics partner.

The stated delivery times are estimates. In individual cases (e.g., public holidays, customs clearance), there may be deviations.

The exact shipping costs will be displayed transparently during the ordering process before you complete your purchase.

As soon as your order has been shipped, you will receive an email from us with a tracking link. You can use this link to track the status of your shipment at any time.

If you have not received a shipping notification or have questions about tracking, please contact us at kontaktsovene@gmail.com.

Shipping is handled by our long-standing logistics partner, CJ Dropshipping. Our products are delivered directly to your home from the warehouse in China. This allows us to offer you high-quality products at fair prices.

For the last mile within Germany, Austria, and Switzerland, we work with local delivery services such as DHL, DPD, Hermes, or Swiss Post.

For deliveries to Switzerland and non-EU countries, customs duties or import VAT may apply depending on the order value. These costs are not included in our sales price and must be paid directly by the recipient to the competent customs authorities.

For orders from Switzerland with a goods value below CHF 65, customs duties generally do not apply. We recommend checking with the competent customs authority before placing an order.

Please ensure that you provide a correct and complete delivery address during the order process, including house number, postcode, and district. Incomplete or incorrect delivery addresses may lead to delays in delivery or additional return costs.

If your order does not arrive within the specified delivery period, please contact us at kontaktsovene@gmail.com. We will immediately clarify the matter with our shipping partner and find a solution. Usually, these are minor delays – in rare cases, we will replace lost packages free of charge.

If you have any questions about shipping, you can reach us:

Email: kontaktsovene@gmail.com
Opening hours: Mon–Sat, 08:00–19:00

Status: June 2026