Terms and Conditions

(1) These General Terms and Conditions (hereinafter "GTC") apply to all contracts between SOVÈNE (Germany), E-Mail: kontaktsovene@gmail.com (hereinafter "Provider" or "we") and consumers or entrepreneurs (hereinafter "Customer" or "you") who purchase goods through our online shop at the domain sovene.de (or at the address provided by Shopify).

(2) A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities (§ 13 German Civil Code (BGB)). An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity (§ 14 BGB).

(3) Deviating, conflicting, or supplementary General Terms and Conditions of the customer shall only become part of the contract if and to the extent that we have expressly agreed to their validity in writing.

(1) The presentation of goods in our online shop does not constitute a legally binding offer, but an unbinding invitation to you to order goods.

(2) By clicking the "Buy now" or "Add to cart" button and subsequently submitting the order, you place a binding order for the goods contained in the shopping cart.

(3) We will confirm the receipt of your order immediately after submission by an automatically generated e-mail ("Order Confirmation"). This order confirmation does not yet constitute acceptance of your contractual offer. A contract is only concluded with the shipping confirmation by a separate e-mail or with the delivery of the goods, at the latest upon actual delivery of the goods.

(4) The contract text will be stored by us; you can view the order data after the conclusion of the contract via your customer account, if you have created one. The contract language is German.

(1) All prices in the online shop are final prices in Euro and, according to § 19 UStG (small business regulation), do not include separately stated VAT.

(2) In addition to the stated prices, shipping costs may apply, which are separately indicated in the respective product description and during the order process before completing the order. For orders over € 24.99 (within Germany), we deliver free of charge.

(3) For deliveries to non-EU countries, customs duties, taxes, or fees may apply in individual cases, which are to be paid not to us, but to the competent customs or tax authorities. We recommend that you inform yourself with the competent authorities before ordering.

(1) Payment is made at the customer's choice via the payment methods offered in the ordering process. These include, depending on availability: Credit card (Visa, Mastercard, American Express), PayPal, Klarna (invoice / instant transfer / installment purchase), Apple Pay, Google Pay.

(2) When selecting Klarna or PayPal as payment methods, the respective terms and conditions and privacy policies of the corresponding third-party providers also apply.

(3) The invoice amount is due upon shipment of the goods when paying by credit card.

(1) The delivery time within Germany is 6 to 10 working days after order confirmation. For deliveries to Austria and Switzerland, the delivery time is 8 to 12 working days.

(2) The order processing time is usually 1 to 3 working days. The stated delivery times refer to the period after receipt of payment (for advance payment methods) or after order confirmation (for immediate payment methods).

(3) Should an ordered product not be available for reasons for which we are not responsible, we will inform you immediately. Payments already made will be refunded.

(4) Note: We ship via our logistics partner from China (dropshipping model). More information can be found on the Shipping & Delivery page.

The delivered goods remain our property until full payment of the purchase price.

Consumers are entitled to a right of withdrawal in accordance with the following cancellation policy:

Instructions on Withdrawal

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (SOVÈNE, E-Mail: kontaktsovene@gmail.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To SOVÈNE, E-Mail: kontaktsovene@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, as well as for sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

(1) The statutory provisions on liability for defects apply. For consumers, the warranty period is 24 months from the delivery of the goods.

(2) If you have received faulty goods, please contact us at kontaktsovene@gmail.com. We will promptly find a solution.

(1) In cases of slightly negligent breaches of duty, our liability is limited to the foreseeable, contract-typical, direct average damage corresponding to the type of goods. This also applies to slightly negligent breaches of duty by our legal representatives or vicarious agents.

(2) Towards entrepreneurs, we are not liable for slightly negligent breaches of insignificant contractual obligations.

(3) The foregoing limitations of liability do not concern claims under the Product Liability Act. Furthermore, the limitations of liability do not apply to bodily injury, damage to health, or loss of life attributable to us.

The European Commission provides a platform for online dispute resolution (ODR) at https://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers who conclude the contract not for professional or commercial purposes, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

(2) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall not be affected.

Status: June 2026